Post by account_disabled on Mar 7, 2024 10:59:36 GMT 4
It in their annual budget. At the same time, the retail sector has great opportunities to improve customer service and experience, and conversational design through chatbots can be a perfect and strategic ally. Special dates: an ace up your sleeve to take into account In retail, special dates are great links to grow sales and improve CX in the retail sector. Christmas, Father's Day, Mother's Day, Hot Sale, Children's Day, are some of the key moments where Customer Experience must gain ground to always be one step ahead of the competition. Of course we must not forget the promotions according to the time of year, but what is the point of having special offers if we cannot then optimally respond to customer queries? To tell the truth, the dates with the greatest increase in sales are usually those that offer discounts, especially now where in many sectors of Latin America, inflation is commonplace and people look for offers to safeguard expenses.
Returning to the topic of experience, chatbots are the perfect virtual assistants to answer customer questions, answer questions and be there 24/7. Conversational intelligence for retail A great quality that chatbots have is allowing them to be trained. That is, thanks to the data provided by his interaction with clients, permanent Buy Bulk SMS Service consultations and the ability we have to adapt his voice and tone, we can train him to be better every day. In this way, you will be able to satisfy the needs of consumers and create m How to implement these improvements in retail ? We will tell you. How to improve CX in the retail sector with chatbots When purchasing a product or service, certain doubts may arise. In the digital era, where there are more and more online stores, and businesses that have physical stores have also turned to the virtual world, chatbots are taking on an increasing role.
Now, how do we improve the Customer Experience in retail using chatbots? Chatbots offer attention 24 hours a day, 365 days a year Perhaps one of your potential clients is hesitant to contact your business because of the schedule, as it is very possible that they will not receive an answer to their question for a few hours or days. If you have a chatbot, the response will be immediate, since it can be programmed to do so. A good bot with conversational Artificial Intelligence (AI) scans queries for keywords and answers them at any time of the day. For consumers, convenience and attentive service are the main decision factors when making a purchase. In a survey conducted by Salesforce, 78% of respondents said they would forgive a company's mistakes if they received excellent service and customer support.